Privacy Policy

At ASCEND ROOT SOLUTIONS, accessible from our website and Partner App, one of our main priorities is the privacy of our visitors and partners. This Privacy Policy document contains types of information that are collected and recorded by us and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@ascendroot.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website and users of our Partner App with regards to the information that they shared and/or collect in ASCEND ROOT SOLUTIONS. This policy is not applicable to any information collected offline or via channels other than this website or Partner App.

Scope: This policy covers both our main corporate website and the ASCENDROOT Partner App (partner portal).

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, register as a partner, refer customers, and in connection with other activities, services, features or resources we make available on our Site and Partner App. Users may be asked for, as appropriate:

• Full Name and Contact Information (Email, Phone, Physical Address)
• Company/Organization Name
• Project Requirements and Business Data
• Payment Information (processed via secure third-party gateways)
• Academic and Professional Background (for Career/Partner applications)
• Partner-Specific Information: Partner ID, referral code, earnings history, lead details, bank account details (for payouts), and referral relationships
• Customer Lead Information: Customer names, contact details, service requirements (collected via partners)

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site or Partner App. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

ASCEND ROOT SOLUTIONS may collect and use Users personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site and Partner App.
• To improve our Site and Partner App: We may use feedback you provide to improve our products and services.
• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
• Partner Program Operations: To manage partner accounts, track referrals, process leads, calculate and disburse commissions, send notifications about earnings, and provide partner support.
• Lead Management: To process and manage customer leads referred by partners, communicate with customers, and convert leads into projects.

We may use third-party service providers to help us operate our business, the Site, and the Partner App or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

• Google Analytics: We use Google Analytics to monitor and analyze the use of our Service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
• Payment Processors: We use third-party services for payment processing (e.g. Razorpay, PayPal, bank transfers). Your payment card details and bank account information are provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
• Cloud Services: We use cloud infrastructure providers (like AWS or DigitalOcean) to host our website and applications, ensuring your data is stored in secure environments.
• Communication Tools: We may use third-party email or SMS services to send notifications to partners and customers.
• Superprofile Training Platform: Our partner training course is hosted on Superprofile.bio. When partners enroll in the course and make payments, they are redirected to Superprofile's platform. Please note that Superprofile has its own privacy policy and terms of service governing your use of their platform and the data they collect.

Our Site and Partner App may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.

You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site and Partner App may not function properly.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website and Partner App to function (e.g., session cookies to keep you logged in).
• Performance Cookies: Help us understand how visitors interact with the site and Partner App.
• Functionality Cookies: Remember your preferences and choices.
• Targeting/Advertising Cookies: Used to deliver relevant ads to you.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site and Partner App.

Sensitive and private data exchange between the Site/Partner App and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our servers are protected by advanced firewalls and monitored 24/7 for security threats.

Partner Data Security: Partner account information, including bank details, is stored securely with encryption. Access to partner data is restricted to authorized personnel only.

What Partner Data We Collect:

• Partner account credentials (email, password, username)
• Personal details (full name, phone number, address, date of birth)
• Bank and payment details (for commission payouts)
• Referral activity and statistics
• Lead submissions and performance data
• Earnings and transaction history
• Profile avatar selection

How We Use Partner Data:

• To manage and maintain partner accounts
• To track and attribute leads and referrals
• To calculate and process commission payouts
• To provide support and training to partners
• To send important notifications about program updates, earnings, and leads
• To improve the Partner Program and App

Customer Lead Data Privacy:

Partners must only share customer information that the customer has explicitly consented to provide. Partners are responsible for ensuring they have proper consent from customers before submitting their information as leads.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site or Partner App from those we actually know are under 13, and no part of our website or Partner App is structured to attract anyone under 13.

The Partner Program is only open to individuals aged 18 and above. We do not knowingly accept partners or collect information from anyone under the age of 18.

If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We will disclose your Personal Data where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service, Site, or Partner App.

This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

We may also disclose partner information if required by law, such as for tax reporting purposes.

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing of your data
• Request data portability
• Object to processing of your data

To exercise these rights, please contact us at support@ascendroot.com.

Partner-Specific Rights: Partners can access, update, and delete their information via the Partner App's Settings page. Partners may also request account deletion through the app or by contacting support.

ASCEND ROOT SOLUTIONS has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

For significant changes, we will NOT notify partners via the Partner App and/or email (we only update on website). Your continued use of the Site and Partner App after changes are posted constitutes your acceptance of the updated policy.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

If you have any questions about this Privacy Policy, the practices of this site or Partner App, or your dealings with this site or Partner App, please contact us at: